No, there are no contracts nor commitments. You can change or cancel your plan at any time.

You can pick out any of our plans for trial. After filling out your basic information you can take our application for a test drive. There is no obligation nor long-term commitment. We DO NOT ask for your credit card information. After the 30-day trial period you will receive an invitation to continue to use our services. If you do nothing your subscription will automatically expire. No questions asked.

You will be automatically upgraded to the higher plan and billed for it in the following billing cycle.

Yes, totally. We are using Cloud technology. Your personal information is stored in highly secured data centers with 24/7 access via secure, encrypted, password-protected portal. We have triple-backed up our system which virtually eliminates danger of any data loss.

No. Our system is web-based giving you access to your data through any internet connected device with any standard internet browser.

We can import a variety of formats. Contact our technical support area for assistance.

No – you can access your data from any web-enabled device: laptop, desktop, smart phone or tablet.

Before closing your account you can just export your data in the form of a spreadsheet or a .CSV file.

No – you only pay the standard monthly subscription fee that corresponds to the number of units you are managing. Your credit card will be billed on a monthly basis, starting your first billing cycle.

No problem! TENNET utilizes Cloud-Based technology, you can change your hardware at any time. Because your data does not reside on your system, it is safely accessed and stored in our virtual network.

Yes, any employee with Administrator access can execute any process, including editing or deleting transactions or restoring files from backup. Anyone without this password designation cannot execute these functions.

You can change or delete passwords at any time.

No problem! Every time you run the EOM procedure your files are automatically backed up and may be restored in a matter of minutes. OR, you can simply make the correction in the current month for any prior month, and the entry will automatically post chronologically back into the desired prior month. (Both of these require Administrator password access)

Yes, the printed outgoing addresses will fit in either a standard #9 or #10 2-window (Left side) envelope. If you would like to provide a return envelope inside the envelope with the rent bill to the tenant, you would use the standard #10 2-window with the rent bill and standard #9 1-Window (Left side) in the mailing to the tenant.

Yes, if you fold the rent bill exactly in thirds (you can use the printed perforation on the bottom third for the remittance as a folding guide), both outgoing addresses at the top of the rent bill (#10 2-window) & the return address on the remittance (#9 1-window) will show perfectly in the window for mailing.

The rent bills are designed to fit standard sized #10 2-window (Left Side) Item #634-016 (4 1/8 in.x 9/1/2 in.) & a #9 1-window (Left side) Item #475-725 (3 7/8 in.x 8 7/8 in.). This information is based on standard sized window envelopes available at Office Depot/Max.